Remote Expert Video, Inside The Work Record
Live video help where the work happens. A worker taps Get help on a work order, or Live inspection on an inspection, and an expert joins their camera. Recorded calls are AI-summarized on the record.
See Live Assist In Action
A frontline worker taps for help and a remote expert joins over live video to see their phone-camera POV or shared screen and guide the fix, with site monitoring feeds and a consent ledger.
What Live Assist Does
Call A Remote Expert
A worker taps "Get help" on a work order or asset, or "Live inspection" on an inspection. A remote expert joins over live video to see what the worker sees and guide them through the fix — no separate meeting link, no app-switching.
Share The Point Of View
The worker streams their phone camera so the expert sees the panel, the part, or the fault in real time. Mobile-native and asymmetric — the worker shows, the expert directs.
Share A Screen
Full screen-share is wired in for desktop diagnostics, config walkthroughs, and software help — the same session surface, from any desktop browser. Phones share their camera instead.
Record To The Record
Press Record and the call is saved as evidence directly on the work object — on the inspection, the work order, the incident or the asset.
Transcribe And Summarize
Recorded calls are transcribed and AI-summarized into a summary, key points, and action items that show on the record's Live Assist card — a written trail with no note-taking.
Watch A Live Feed
Register a tablet or IP camera at a site as a feed — location-bound, scheduled, and audit-logged, so a supervisor can observe a fixed site safely.
Video Woven Into The Work, Not Bolted On Beside It
Launched From The Record — And Recorded Back Onto It
Live Assist is not a meeting tool you happen to open near your work. Eight apps start a call in place, and the call stays attached to that same record — with its recording, transcript, and AI summary when someone records it. The video is the work's history, kept where the work is.
- Eight work objects — work orders, inspections, incidents, lone-worker alerts, service-desk tickets, assets, onboarding plans, and chat rooms.
- Recorded on demand — press Record and the recording is saved as evidence on the work order, inspection, incident, asset, or lone-worker alert it came from; a ticket's, onboarding plan's, or chat room's recording is kept on the call itself.
- AI summary on the record — the summary, key points, and action items show on the record's Live Assist card; with Chat's AI huddle summaries on, a chat huddle's summary is posted into the room.
- One audit perimeter — the session lives in the same identity, permission, and retention model as everything else.
Asymmetric By Design — The Worker Shows, The Expert Directs
Each kind of call is shaped for its job. A worker requesting help streams their POV; the expert guides without taking over their camera. Site-feed watchers are subscribe-only, enforced in the session itself — observe-only by construction, not by trust.
- Help call — a worker rings out and an expert joins their POV.
- Live video — the person on site points the camera while a remote colleague directs.
- Site feed — observe a live tablet or IP-camera feed, subscribe-only.
- Huddle — a symmetric multi-party call from a chat room or onboarding plan.
- Remote support — a Service Desk agent calls a ticket's requester to see the problem first-hand.
Live Assist In Practice
A practical scope check: what the app covers, which controls matter, and the workflows teams usually run first.
Core workflow
A worker taps "Get help" on a work order or asset, an expert joins over live video, and the call stays on the record — with its transcript and AI summary when it is recorded.
Controls that matter
Configurable per tenant: who can start a call (any employee, or managers and admins only), which group answers help calls (or every manager and admin), and who can open calls they were not part of.
Scope and specs
Useful specs: video runs on managed enterprise infrastructure or your own self-hosted server for data residency; kinds of call: 5 (help call, live video, huddle, site feed, remote support); apps that can start a call: 8; billing: metered per participant-minute.
Field service fault fix
A technician on a stuck work order calls for help, an engineer sees the panel over POV video, and — recorded — the call and its AI summary stay with the work order as its resolution trail.
Remote inspection witness
An inspector shows a finding to a remote reviewer; recorded, the call is saved as evidence on the inspection, with its AI summary and key points on the inspection.
Lone-worker escalation
When a responder acknowledges a lone-worker alert, a live video call opens between them and the worker — consensual, tied to the alert record, and recordable as evidence.
Connected To The Rest Of MangoApps
→ Field Service
Technicians call a remote expert straight from the work order. The call stays on the order as part of its resolution history — no separate meeting log.
→ Inspections
An inspector shows a finding to a remote reviewer live; recorded, the call is saved to the inspection as evidence.
→ Safety Hub
Live video on an incident brings a remote colleague into first response; recorded, the call and its AI summary stay with the incident record and investigation.
→ Lone Worker
An acknowledged lone-worker alert opens live video so the responder sees the situation directly — tied to the alert, consensual only.
→ Asset Pro
Call a specialist on a specific asset; the call stays on the asset so the next technician inherits the diagnostic trail.
→ Chat
Start a video huddle from any chat room or DM — a symmetric multi-party session that lives in the same identity and audit perimeter as the conversation.
Live Assist Screenshots
Real product screens from Live Assist workflows, pulled from the app screenshot gallery.
REPLACES POINT TOOLS
One remote-expert surface in place of a standalone video tool
Most teams reach for a separate AR-assist app or an ad-hoc video call when a worker needs help — a session that lives outside the work, with no record, no transcript, and its own login and audit trail. Live Assist puts the video inside the work object and keeps the call on the record.
TeamViewer Assist AR
Remote AR assistance app
- The call launches from the actual work order or inspection and stays attached to it — not a standalone AR call with no link to the record
- Same login and audit perimeter as Shifts, Field Service, and HR — no second app for the frontline to manage
- Record a call and its transcript and AI summary show on the work object — not a recording you have to find and rewatch
Librestream Onsight
Industrial remote-expert platform
- Runs on an open, standards-based video stack, managed for you or self-hosted on your own server for data residency, with no proprietary appliance to buy
- Eight apps can start a call through one shared mechanism, not a siloed video tool you integrate per use case
- Billed per participant-minute as pure usage — no per-seat platform license to negotiate
PTC Vuforia Chalk
Remote guidance with AR
- The expert sees POV video and a shared screen, and site-feed watchers are subscribe-only — enforced in the session itself, not by trust-based roles
- A recorded call becomes evidence on the inspection or the work order — part of the record, not an export
- One identity, permission, and retention model across the whole platform — nothing extra for Security to certify
Zoom / Teams ad-hoc calls
General-purpose meeting tools
- Video is woven into the work record, not a meeting link pasted into a ticket that no one can find later
- A recorded call's transcript and AI summary stay with the work object — not a cloud recording disconnected from the job
- Frontline workers tap "Get help" in the app they already use for shifts and pay — no separate meeting client to install
PLATFORM ADVANTAGE
Live Assist inherits everything else MangoApps already does
A standalone remote-video tool has to build, buy, or integrate each of these. Live Assist gets them for free because the platform already runs them.
Identity & SSO
Inherits your SAML/OIDC SSO, MFA, and SCIM provisioning. A worker starts a help session with the same login they used to clock in.
HRIS-synced rosters
Workers, experts, locations, and managers come from the live org chart — no separate video-tool user list to maintain.
Media library & retention
Recordings are saved as evidence on the work order, inspection, incident, asset, or lone-worker alert itself, beside its other photos and files — and kept on the call for tickets, onboarding plans, and chat rooms. Never in a separate video tool.
AI transcription & summary
Transcription and AI summaries run on the same AI stack that powers the rest of the platform, with no separate transcription vendor.
Audit log & permissions
Calls follow the same people, roles, and permissions as everything else, and every site-feed registration and observation is written to an append-only audit log.
Bring your own server
Run on managed enterprise infrastructure, or connect your own self-hosted LiveKit server under Admin → Integrations for data-residency control.
INDUSTRY FIT
Built for the work where seeing it beats describing it
Live Assist fits any operation, but it earns its keep where a frontline worker, a remote expert, and an audit trail all need the same live picture of the job.
Manufacturing
A line technician calls an engineer over POV video on a fault; recorded, the call and its AI summary stay with the work order as the resolution trail.
Field Service
A field tech shows a remote specialist the equipment in real time — first-time fix rates rise, and the next visit inherits the diagnostic.
Energy & Utilities
A remote expert witnesses a sign-off or a fault over live video, with an audit-logged site feed and a written record for regulators.
Healthcare & Facilities
Maintenance and biomedical teams pull a specialist onto an asset by video; the call stays on the asset's record.
Logistics & Transportation
A driver or yard worker opens live video on an incident, or a responder acknowledges their lone-worker alert; either way the responder sees the situation directly and the call ties to the record.
Construction
An inspector shows a remote reviewer a jobsite finding live; recorded, the call becomes evidence on the inspection.
WHY MANGOAPPS WINS
One platform beats a standalone video tool on every axis
The argument operations, IT, and finance all share — and the one a remote-video point tool structurally cannot answer.
Cheaper than the stack
Pure per-participant-minute usage with no per-seat license — replacing a standalone AR-assist subscription that bills whether or not anyone uses it.
More secure
One identity perimeter and one permission model across every call, an append-only audit log for every site feed, plus your own self-hosted video server for data residency.
Easier to deploy
Already deployed if you have MangoApps. Turn the app on, publish it to your people, switch it on in the apps that use it, and start your first help call the same day — video runs on managed infrastructure with nothing to connect.
Easier to use
Workers tap "Get help" on the work order, or "Live inspection" on the inspection, they already have open — no meeting link, no second app, no setup.
Recorded to the record
The call stays on the originating work object, and a recorded call adds its transcript and AI summary — not a cloud recording disconnected from the job it documents.
Structurally observe-only
Site-feed watchers are subscribe-only by design, enforced in the session itself — and every observation is audit-logged, never covert capture.
Customer Success
How Customers Use It
Customer Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Customer Case Studies
Video Case Studies
At our head office within HR, marketing, and finance, we use ChatGPT quite a bit, and MangoApps AI Helper is a useful tool for us. As I go around to the stores, I’ve been showing them how the AI Intranet Helper can find things and answer plain language questions about our resources, and they’re quite excited about that.
Alison van Zijl
Head of Human Resources
Full House
Frequently Asked Questions
The video is woven into the work object, not bolted on beside it. A worker launches a call directly from a work order, inspection, or incident, and the call stays on that same record — with its recording, transcript, and AI summary when someone records it. With an ad-hoc call, the session lives outside the work — no link to the record, its own login, and a recording no one can find later.
LiveKit, the open WebRTC SFU. You can run on managed platform LiveKit Cloud, or bring your own self-hosted LiveKit server, added under Admin → Integrations, for data residency. LiveKit is the only provider.
Recording is opt-in — a call is recorded when someone presses Record, and a chat huddle records automatically when Chat's AI huddle summaries are on. The recording is saved as evidence on the work order, inspection, incident, asset, or lone-worker alert (on the call itself for tickets, onboarding plans, and chat rooms), then transcribed and summarized by AI into a summary, key points, and action items that show on the call's details page and on the record's Live Assist card. With AI huddle summaries on, a chat huddle's summary is also posted into the room.
Help call (a worker rings out and an expert joins their point-of-view camera), live video (the person on site points the camera while a remote colleague directs), site feed (observe a live tablet or IP-camera feed, subscribe-only), huddle (a symmetric multi-party call started from a chat room or onboarding plan), and remote support (a Service Desk agent calls a ticket's requester). Site-feed watchers are subscribe-only, enforced by the video tokens themselves.
Eight — Get help on Field Service work orders and Asset Pro assets, Live inspection on inspections, Live video on Safety Hub incidents, Remote support on Service Desk tickets, Start huddle (Live Assist) in chat rooms, Welcome huddle on onboarding plans, and, automatically, an acknowledged Lone Worker alert. Each app has its own switch, so an admin decides app by app where the button appears. The call stays with whichever record started it.
As pure usage, metered per participant-minute — 2 platform credits each ($0.02 at list price), with no per-seat license and no floor. You pay for the video help you actually use.
Let's Talk
Every team. Every employee. Every workflow. One AI platform — built for the frontline. Since 2008, trusted by 2 million+ users with an NPS of 78.
Why Choose Us?
- Frontline AI: Governed AI for every employee and workflow.
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- Exceptional UX: Delightful on mobile and desktop.
- Proven Results: 98% customer retention rate.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Prefer to explore first? Ask AI about Live Assist →