Having a great understanding of employee engagement can be the difference between high productivity and a resignation. Thus, decision-makers must implement the right tools to combat low employee morale. This article will highlight how an eNPS survey can provide you with a single metric to assess employee engagement and identify the path forward for your company.
eNPS – Your Next Powerful Engagement Tool
Employee Net Promoter Score (eNPS) is an internal scoring system that helps managers and leaders assess the levels of employee loyalty and engagement. It is an easy-to-use method that places employees into three different categories based on their feedback: promoters, passives, and detractors.
How To Implement eNPS
Create a Survey
The first step when implementing an eNPS survey is to figure out how you are going to create and distribute it to all of the employees in the company. This can be especially challenging if your company has a mix of desk and deskless workers. An online survey system is a great solution to this problem, as it will allow you to create a secure, reliable, and easy-to-understand survey that all employees can access.
Survey Content
One of the best things about an eNPS survey is how easy it is to create and fill out. Generally, you only have to ask your employees two questions to be able to calculate your eNPS and get feedback:
- On a scale from 1-10, how likely are you to recommend us as a place to work for your family and friends?
- Why did you choose this rating?
These questions, although seemingly simple, provide great insight into the thoughts and attitudes of employees. By providing both quantitative and qualitative data, there is plenty of information for the company to reflect on and use in decision-making. Plus, because the survey is so short, you are much more likely to have a large survey sample to analyze.
Calculate The Score
Once you have sent out the survey and received all of the data, it’s time to calculate the eNPS. Employees are split into three different groups depending on the rating they give their employer: Promoters, Passives, and Detractors.
The Formula
Interpreting your eNPS
eNPS scores can vary from -100 to 100. Generally you want your score to be positive, which would mean that you have more promoters than detractors.
Based on the type of company, you may want to consider segmenting eNPS scores based on job type or location. For instance, you could have a scenario where you find that most of your promoters are corporate employees, and most of your detractors are frontline employees. In this case, it would be crucial to understand what you are doing right in the office, and how you are failing your frontline workforce. Separating scores based on job type ensures that all voices are represented and the score is an accurate representation of employee sentiment.
It may also be beneficial to look at how eNPS scores change over time. If your eNPS scores are trending upwards, it means the changes that were made are working. If they trend downwards, then you need to go back to the drawing board and try to come up with a different solution.
Transform Your Workplace
eNPS surveys benefit companies by providing key insights for managers to comfortably interpret the results and make quick decisions. Managers can conduct these surveys anytime, anywhere, and can grasp the team pulse regardless of employee location. They are the most cost-effective method to empower employees and value their input, ultimately inspiring beneficial change within the company.
Though employee engagement will not come directly from the surveys themselves, simply using eNPS surveys boost employee morale as their opinions are being acknowledged. Transparency with survey results also bolsters team relationships and generates insights from both the quantitative and qualitative data analysis. These insights inform the actions needed to improve the company workflow.
If an employee can experience their impact on the company, it increases their emotional investment. This can reduce fatigue, prevent employee churn, and lead to an enrichment to the overall company culture.
MangoApps
Every company should have the right tools to ensure that each eNPS survey is reliable, secure, and easy to implement. With MangoApps, you can easily gauge employee satisfaction and gain insight into your teams. In addition to being easy to set up, the platform has all the features necessary to ensure honest and useful feedback from employees:
- Templates for easy survey creation, including eNPS surveys, 360° feedback, and more
- Built-in employee directory, enabling segmentation and targeting within a single hub
- Mobile-friendly platform for enterprise-wide use
- Real-time tracking and data exportation for in-depth analysis
The MangoApps Team
We're the product, research, and strategy team behind MangoApps — the unified frontline workforce management platform and employee communication and engagement suite trusted by organizations in healthcare, manufacturing, retail, hospitality, and the public sector to connect every employee — deskless or desk-based — to the people, tools, and information they need.
We write about enterprise AI for the workplace, internal communications, AI-powered intranets, workforce management, and the operating patterns behind highly engaged frontline teams. Our perspective is grounded in a decade of building for frontline-heavy industries and shipping AI agents, employee apps, and integrated HR workflows that real employees actually use.
For short-form takes, product news, and field notes from customer rollouts, follow Frontline Wire — our ongoing stream on AI, frontline work, and the modern digital workplace — or learn more about MangoApps.
