How skill detection and Team Builder decide
Skills & Credentials has two features that use automation to suggest who has a
skill or who could staff a project. This article explains what each one reads,
how it decides, what a person confirms, and how to challenge a suggestion. It is
the documentation employers can give their staff and reviewers.
Skill detection
Off until an administrator turns it on (Skills & Credentials › Settings ›
Skill Detection), and it runs only while Competency Assessment is on.
What it reads:
- the past shifts a person was booked on that required a skill (not shifts they
declined, were taken off, were marked missed, reported they would miss and did
not clock in for, or that were called off); - the competency ratings recorded for them that are mapped to a skill.
How it scores. It does not use a language model. The shift score is 0.55
plus 0.04 for each such shift, up to 0.90. A mapped competency rating gives a
score up to 0.90. The combined score never exceeds 0.95. The reason (how many
shifts, or which competency rating) is stored with every suggestion and shown
beside it.
What a person confirms.
- A suggestion below the organization’s confidence floor waits in Skill
Reviews for a manager to confirm or reject. - The floor is 1.0 by default, above the highest possible score, so by
default every suggestion waits for a person. - An administrator can lower the floor; suggestions at or above it are then
added automatically. Certifications and licenses are never added this way —
they always wait for a person, whatever the floor.
How an employee challenges one. Every skill added from a suggestion is
marked Detected on My Readiness, My Skills, the skill’s own page and the phone
app, and My Readiness shows its reason. (A Skill Swap peer-learning suggestion a
reviewer accepted is marked the same way.) Choose Not mine there, or on the
skill’s card or edit page in the phone app, to take it off your record; the
dispute goes to Skill Reviews, where a reviewer restores or removes it.
What is kept. Each automatic addition is recorded in AI Operations
with its score, the floor and the reason; each decision in Skill Reviews records
who decided and when.
Pause. Pausing AI in AI Operations (Pause All AI, or the Skills &
Credentials domain) stops skill detection until it is resumed.
Team Builder
Team Builder is part of Competency Assessment and is available only while it is
on.
What it reads: the project brief you paste or the document you upload, and
the current, active skills and credentials of the people you are allowed to see
(an administrator sees the organization; a manager sees their own team and
locations). The gaps it reports (“No one meets the level”, “Only 1 person
qualifies”) count the whole organization, without naming anyone.
How it decides. A language model reads the brief and lists the skills it
asks for, the level each needs, which are critical, and a suggested team size.
The matching itself is not done by the model: it finds the people in your reach
who currently hold those skills at that level. It does not consider availability
or leave, and it does not apply your organization’s scheduling rules.
What a person decides. Team Builder proposes; nothing is assigned. You save a
plan as a snapshot and staff the work yourself.
Telling your employees
Some places require employers to tell employees when automated tools inform
decisions about their work. Illinois, for one, requires employers to tell
employees when AI is used in decisions about their work (the Illinois Human
Rights Act as amended by HB 3773, in force since January 1, 2026), so tell your
employees before you turn skill detection on.
While skill detection runs, everyone who opens My Readiness, My Skills or the
Skills & Credentials phone page sees a notice saying what it reads, who confirms
a suggestion, that the skills it adds are marked Detected, and how to choose Not
mine. Skill detection suggests skills for every active member, so tell anyone
who cannot open Skills & Credentials another way. Check with your own counsel
which notices your locations require.