On-call work at Northstar
Use the On-Call app for configured schedules and operational details.
Northstar's On-Call app is the destination for on-call work when it has been connected and configured for your team. Schedules, service coverage, eligibility, and app access must be confirmed for each team; this sample does not define incident response or escalation procedures.
Before joining a rotation, verify the current team guidance and confirm that you have the required access and preparation. Use only the operational instructions maintained by the responsible Northstar team.
What to confirm before a rotation
These checks are preparation prompts, not an incident procedure.
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1
Confirm coverage and eligibility
Ask the responsible team owner which service or team the rotation covers and who is eligible to participate.
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2
Check app access
Open the On-Call app and confirm that the schedule and operational details for your team are visible to you.
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3
Read current team guidance
Review the team's maintained instructions and preparation requirements; do not rely on this hub for response steps.
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4
Resolve open questions before starting
Ask the confirmed team owner or help route about gaps in access, coverage, or instructions before accepting on-call responsibility.
Open the On-Call app
Schedules and operational details appear there only when Northstar has configured them for your team.
Use the On-Call app to check the schedule and details available to your account.
If your team or schedule is missing, contact the Northstar owner or help route confirmed for the app.
App access, team coverage, and the correct help route are Northstar setup checks.
Owner and correction route
Setup required before publication. Do not publish a team as covered until its owner has confirmed the configuration.
Configuration owner
Name the role that owns each team's on-call configuration.
Correction route
Name the approved route for access or schedule corrections.
Review trigger
Name the trigger for reviewing this guidance.