Explore an example frontline career path

Associate to shift lead to manager is an illustrative Northstar career path, not a promise of promotion or a complete list of roles. Current qualifications, selection criteria, and openings depend on the role and location. Check the current role guidance and speak with your manager about development steps.

Example role progression

Responsibilities may grow at each step. Current Northstar role guidance determines qualifications and selection criteria.

  1. 1

    Associate

    Learn the role's day-to-day work, follow applicable safety and service procedures, and build skills used on the team.

    Associate, with guidance from the manager
  2. 2

    Shift lead

    Coordinate work during a shift, support associates, and communicate issues to the manager.

    Shift lead, in coordination with the manager
  3. 3

    Manager

    Lead a location team, coordinate operational priorities, and support employee development.

    Manager

Plan a development conversation

Use current role information rather than assuming a step is automatic.

Ask your manager which skills are important for the next role at your location.

Check Skills & Credentials for available learning or qualification information when connected.

Search Job Board for current openings and read each posting's requirements.