Start with the right HR resource

For Northstar office and frontline employees

People is the starting point for self-serve answers by topic, including examples such as pay and time off, benefits, workplace policies, and personal information. These topics are illustrative; check the information available in People for current guidance.

For an official policy document, check Policy Hub. If the information does not answer your question, or you need help with your own situation, use the verified HR contact route shown below.

Setup note: Connect People and Policy Hub, and add a monitored HR contact route before publishing. Confirm who owns responses, how employees without app access can get help, and who reviews this page when HR services, policies, or contact routes change.

Browse common HR topics

Illustrative Northstar examples—not a statement of confirmed policy or available People content.

Pay and time off

  • In People, look for answers about pay processes and time-off topics.
  • Check Policy Hub for official rules that apply to your situation.

Benefits

  • In People, look for benefits topics and instructions for finding plan information.
  • Use the current plan documents for coverage details and eligibility.

Workplace policies

  • Search People for topic guidance and related HR information.
  • Open the published policy in Policy Hub for the authoritative document.

Personal information

  • In People, look for guidance on reviewing or updating employee information.
  • Contact HR if you need help with an individual record or cannot access the app.

Before you send a question

Include the details HR needs

Include the topic, the relevant policy or People page you checked, and any dates needed to understand the issue.

Protect sensitive details

Share sensitive personal details only through a channel approved for that information.

Check the policy scope

Policy scope may vary by location or employee group, so check the policy itself before relying on it.

When you need a person

Use Northstar's verified, monitored HR contact route for questions that need individual help, including when you cannot find an answer in People or Policy Hub or cannot access an app. Add the approved route and instructions before publishing; do not rely on this example page as a contact method.

The HR service owner should confirm the response expectations, escalation route for unanswered requests, and a review trigger whenever the contact process or supported HR services change.