Use the approved procedure for the task

This page provides a sample route for finding workflow guidance; it does not define Northstar pharmacy procedure. Follow the current approved document in Policy Hub and applicable location instructions. The correct steps may depend on the task, role, location, and current company guidance.

Illustrative ownership model: a pharmacy operations role maintains workflow documents, and a location manager routes questions when local instructions are unclear. These are example role labels, not confirmed Northstar assignments.

A sample route through a workflow question

Illustrative navigation only—not operational instructions.

Confirm Northstar's actual routing before using it to direct live work.

  1. 1

    Find the authoritative document

    Search Policy Hub for the current approved procedure matching the task and location. Check its scope and effective information before relying on it.

  2. 2

    Check role-specific learning

    Open Training and review assigned learning for the task. If the procedure and assigned learning appear inconsistent, ask the confirmed support role for clarification rather than guessing.

  3. 3

    Raise an unresolved question

    Use the confirmed location or pharmacy support route. Include the task, location, document title, and the specific point needing clarification; do not include unnecessary patient information.

Complete required learning in Training

Training is the app for assigned learning; this page does not record completion.

Check your assignments

Open the Training app and review the courses assigned to your account. Confirm the course title and any displayed due date against your role and manager's instructions.

  • Complete assigned learning in the Training app.
  • Check the course status after finishing.
  • Ask your manager about an assignment that appears unrelated or unclear.