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Knowledge

Wire the knowledge base into the Service Desk

A customer changed tribal knowledge into owned, searchable articles wired to the Service Desk; within 60 days, questions answered without a ticket went up from roughly 20% to 55%.

See pricing See it in MangoApps

Included with every MangoApps plan.

Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.

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Wire the knowledge base into the Service Desk runs on a platform app included with every MangoApps plan — pick a suite and it comes along.

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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.