Hospital Employee Hub

Hospital Home A starting point for every Northstar colleague For employees across Northstar’s hospitals, clinics, and support locations—clinical, operational, and office-based. Use this hub to find role and unit guidance, approved safety references, learning information, and staff support. Local instructions and approved policies remain the authoritative source for work at your location. Go to the right page Choose a topic, then check its scope and local instructions. Your Role & Unit Find role-aware guidance and understand where local unit information belongs. Safety & Infection Prevention Find approved policy references and the route for local direction. Learning & Competencies Learn where to check assigned learning and complete training. Support for Staff Review staff-support topics and available help routes. Use the apps for the work they manage This site explains where to start; the connected apps handle schedules and assigned learning. Shifts & Scheduling Use Shifts & Scheduling to view or manage the schedule information available to your account. This hub does not display or change shifts. Open Shifts & Scheduling to check your current schedule. For a schedule correction or shift question, use the established scheduling or unit channel for your location. Training Use Training to check learning assigned to you, launch available courses, and review completion information shown in the app. Check Training for your assigned learning. If an assignment or completion is missing, use the support route shown in Training or ask your established local learning contact. Northstar updates Your Role & Unit Start with your role and work location Role and unit guidance can differ across Northstar locations. This fictional example covers clinical, facilities, food services, administrative, and other support roles. A resource shown for one role or location should not be assumed to apply to another. Check the audience and location on the approved source before using it. For current unit instructions, use your location’s established team channel or ask your supervisor which local source is authoritative. If information on this page conflicts with approved local guidance, follow the approved source and request a correction through the site’s designated content owner. Choose the kind of guidance you need These are topic groupings, not a claim that the same procedure applies to every role. Clinical and patient-facing work Check the approved policy or procedure for your role and location. Confirm local instructions with your unit’s established channel. Use the Safety & Infection Prevention page to find the Policy Hub source. Facilities and service teams Check the work instructions approved for your location and task. Use your established team channel for local handoffs. Ask your supervisor to identify the correct source if the scope is unclear. Office and shared-services roles Use the guidance that names your audience and work location. Check Training for learning assigned to your account. Use Support for Staff to review the support routes available here. Find a colleague Safety & Infection Prevention Use approved guidance for your work and location This page is a route to published references, not a substitute for local procedures or urgent direction. For a safety or infection-prevention question, open the relevant published item in Policy Hub and check its audience, location, effective information, and instructions. A policy listed in the hub may not apply to every role or site. For immediate hazards, exposure concerns, or urgent operational questions, use the established local reporting or escalation route for your location. Do not wait for this page or a routine policy update to address an urgent situation. If the correct local route is unclear, ask your supervisor or use your location’s established safety channel. Published policies and guidance Safety and infection-prevention contacts Learning & Competencies Check Training for your assigned learning This page explains where to start; Training is where employees complete and track learning available to them. Open the Training app to review assigned learning and the completion information shown for your account. Assignment requirements can depend on role, location, and current work responsibilities; check the details in Training and ask your established local learning contact if something appears incorrect. This site does not confirm competency or replace role-specific instruction, supervised practice, or local requirements. Follow the approved learning and assessment process for your role. What to do in Training Use the app for assigned learning and its available completion record. Find an assignment Open Training and review the learning assigned to your account. Read the course details and any stated audience or completion information before starting. Check Training when you need to review current assignments. Ask your local learning contact if the assignment does not appear or its scope is unclear. In Training Complete and verify learning Complete the course or activity in Training and check the status shown by the app. Follow any separate role-specific assessment or supervised practice instructions that apply to your work. Use the completion status displayed in Training as your app record. If a completion is missing, follow the support route available in Training or ask your established local learning contact. Common questions The app and your local learning process determine the answer for your account and role. I cannot access Training. What should I do? Use the access-help route shown in Training or your organization’s established support channel. If access affects a time-sensitive assigned requirement, notify your supervisor or local learning contact through the normal channel. Why can’t I see an assignment I expected? Assignment visibility may depend on the configuration and information associated with your account. Check the course details, then ask your local learning contact to confirm whether the assignment applies to your role and location. Where can I check whether a course is complete? Open Training and review the status shown for the course. If it does not match your records, use the support route shown in the app or ask your local learning contact to review it. Support for Staff Start with the support route you need Use the connected work apps for schedules and learning; check local channels when a question needs a location-specific answer. Shifts & Scheduling Check your schedule, then use your established local channel for a correction or shift question. Training Review assigned learning and course status in the Training app. Safety and workplace guidance Find published references and check their scope in Policy Hub. Common staff support topics Use your established local support route when a topic needs a location-specific answer. Schedule and shift questions Check your schedule in Shifts & Scheduling. Use your location’s established scheduling or unit channel for a correction or shift question. Training and learning Check assignments and course status in Training. Use the support route shown in Training or contact your local learning contact if something is missing. Safety and workplace guidance Check Policy Hub for the published source and its scope. For an urgent issue, use your location’s established reporting or escalation route. Upcoming staff events Staff support contacts