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Labor Relations & Union Hub

A five-page intranet hub for employees covered by collective agreements, with routes to agreement guidance, verified steward contacts, grievance preparation, and bargaining updates. It keeps the applicable agreement as the source of truth.

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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.

Built for: Manufacturing and industrial operations · Healthcare and hospital systems · Public sector and municipal services · Transportation and logistics · Education and higher education

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Sites

Overview

Labor Relations & Union Hub is a five-page intranet site example for employees covered by collective agreements. Its landing page, Working Together, routes readers to an Agreement Summary, Stewards & Contacts, Grievance Steps, and Bargaining Updates. The site uses a horizontal navigation menu and gives each topic a dedicated page rather than burying key actions in one long article.

The Agreement Summary is a reading guide, not a contract summary: its cards prompt employees to check agreement provisions on scheduling, pay, leave, and seniority. Stewards & Contacts distinguishes union representation from employer labor-relations support and asks employees to prepare relevant facts. Grievance Steps offers general preparation actions while warning readers to verify the applicable procedure, notices, and deadlines. Bargaining Updates displays a connected News feed and distinguishes approved communications from current terms.

Use this template when employees need a reliable orientation route to published agreements, verified contacts, process guidance, and confirmed updates. It is especially useful when coverage varies by location or employee group and employees need help finding the right source. Do not use it as a substitute for the applicable agreement, a grievance filing system, an interpretation of contractual rights, or an announcement of bargaining outcomes. The fictional Northstar copy and sample contact entries must be replaced or removed, and the Policy Hub and News feed connections must be configured and verified before launch.

Standards & compliance context

Treat the hub as orientation rather than legal advice or an authoritative interpretation; direct readers to the collective agreement and approved policy that applies to them.
Do not publish a grievance deadline, filing instruction, or eligibility conclusion unless it is confirmed against the applicable agreement and reviewed by the appropriate owner.
Preserve the scope and qualifications of each agreement and bargaining update; a communication should not be presented as a change to current terms without formal confirmation from the appropriate source.
Check page structure, visible labels, keyboard operation, and assistive-technology behavior against WCAG 2.1 AA before launch.
Review contact and source accuracy when representation, coverage, agreements, or connected communications change, and provide a clear route for reporting corrections.

General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.

What's inside this template

Working Together

Labor Relations & Union Hub
For Northstar employees covered by a collective agreement, across office and frontline teams. Use this hub to find agreement guidance, contact routes, grievance information, and confirmed bargaining updates. Coverage and terms can differ by location and employee group.
Go to a topic
Choose the page that matches your question. Agreement Summary Review a practical overview and find the authoritative agreement in Policy Hub. Stewards & Contacts See how to identify the right contact for your location and question. Grievance Steps Prepare for a conversation and verify the process in the applicable agreement. Bargaining Updates Read confirmed updates for the relevant bargaining group.
Use the agreement as the source of truth
This hub is an orientation aid, not a replacement for an applicable collective agreement or approved policy. Northstar is fictional; the sample content does not state real Northstar terms. In a live site, use Policy Hub to find the published agreement that applies to your location and employee group. If you cannot identify it, ask the steward or labor-relations contact listed on the Stewards & Contacts page.
Published agreements and related policies

Agreement Summary

Start with the agreement that covers your role
Collective-agreement coverage and terms depend on the applicable agreement, location, and employee group. This fictional Northstar example does not establish coverage or summarize any real agreement clause. Before relying on a summary, identify the agreement title and its coverage language in Policy Hub . If your location or role is not clear from the published agreement, ask a steward or labor-relations contact before acting on an assumption.
Topics to check in your agreement
These are reading prompts, not Northstar terms. Confirm each topic against the current agreement in Policy Hub. Hours and scheduling Find the provisions that apply to your work group and location before making a scheduling decision. Check the agreement's scope and definitions first. Look for the clauses covering hours, schedules, and any applicable notice requirements. Check the source Pay provisions Use the agreement's own language for rates, premiums, and any conditions that may apply. Confirm the effective dates and the employee group covered. Ask the listed contact if a term or calculation is unclear. Leave and time away Compare agreement language with any applicable published policy before deciding what applies. Check eligibility and notice provisions in the relevant source. Do not assume another location or employee group has identical terms. Seniority and service Use the definitions and conditions stated in the agreement that covers your employee group. Locate the agreement's definitions section. Ask for guidance when the wording does not answer your situation.
Open Policy Hub
Need help identifying the right agreement?
Do not rely on this sample page to determine eligibility or interpret a clause. Stewards & Contacts Note your work location and employee group, then contact the appropriate steward or labor-relations representative.

Stewards & Contacts

Choose the contact route that fits your question
A union steward can help employees understand how to raise a question through the union's representation process. Employer labor-relations support can clarify employer processes and point to published information. These are different roles; contact the appropriate route for your concern. Northstar is fictional, and no verified steward roster or labor-relations contacts are supplied in this gallery example. Before publishing, configure people and coverage for each location and employee group. Do not assume a contact listed for one site serves another.
Steward and labor-relations contacts
Steward for the confirmed location and employee group Union steward — add verified directory contact Union representation Employer labor-relations support Labor Relations — add verified shared contact Northstar Labor Relations
Prepare a clear question
When you contact a representative, have the following information ready if it is relevant: Your work location and employee group. The agreement title or clause you checked in Policy Hub. A short description of the issue and the dates involved. The question you need answered or the next step you are seeking.
Next step
Share only information needed for the discussion. This page does not submit a request or file a grievance. Grievance Steps For process guidance

Grievance Steps

Check your applicable agreement before acting
Grievance procedures, deadlines, required notices, and handoffs can differ by agreement and location. This sample does not provide a deadline or file a grievance. Verify the current procedure in Policy Hub and contact the appropriate steward promptly if you are unsure.
Prepare for a grievance discussion
Use these general preparation steps only; follow the sequence and deadlines in the agreement that applies to you. Identify the applicable agreement In Policy Hub, confirm the agreement title and coverage for your location and employee group. Read the grievance language Check the agreement for definitions, required steps, time limits, and any notice or documentation requirements. Write down the relevant facts Record key dates, what happened, who was involved by role where possible, and the outcome you are seeking. Contact the appropriate steward Use the verified contact route for your location and employee group. Ask about the next step and any applicable deadline. Follow the confirmed handoff Proceed through the agreement's stated process with the representative's guidance. Keep a copy of materials you are asked to submit.
Find the grievance language
Where to get guidance
For help identifying the appropriate steward or labor-relations route, visit Stewards & Contacts . This hub is informational: it does not determine whether an issue qualifies as a grievance, submit a filing, or extend a deadline.

Bargaining Updates

Read updates for the agreement that applies to you
Only approved, confirmed communications should appear in the connected News feed. Check the scope Bargaining information may apply to a particular bargaining unit, agreement, or location. Check the scope stated in each published update before treating it as relevant to your group. An update is not a change to terms An update is not a change to current terms unless the appropriate source formally confirms that change. Use the applicable agreement For current terms, use the applicable agreement in Policy Hub.
Confirmed bargaining communications
Questions about an update?
Check the update's stated bargaining-group scope, then compare any current-term question with the applicable agreement in Policy Hub. Stewards & Contacts For help finding the right contact
Setup note
Setup: Connect the News feed to an approved Communications source or topic and assign an owner to verify updates and correct outdated information. No bargaining outcomes or dates are asserted in this fictional example.

How to use this template

Replace the fictional Northstar framing with confirmed audience and coverage information, and assign an owner for each page and connected source.
Connect the policy-links blocks to the applicable published agreements and related policies in Policy Hub, then verify that employees can find the correct sources.
Add verified steward and labor-relations contact routes for each relevant location and employee group, keeping the two roles distinct.
Connect the Bargaining Updates News feed to an approved Communications source or topic, and check that displayed items include useful dates and authors.
Review every page link and content statement, test keyboard and screen-reader access, and remove sample material that could be mistaken for actual terms or contacts.
After launch, have owners correct stale contacts or updates and review the site when agreements, coverage, or approved communications change.

Best practices

Keep the applicable collective agreement in Policy Hub as the authoritative source and label summaries as navigation or reading aids.
State the audience and coverage qualifications near the top of the landing page, and avoid implying that one agreement applies to every location or employee group.
Verify each steward contact against both location and employee-group coverage before publishing it.
Keep union representation and employer labor-relations support visibly distinct so employees can choose the right route.
On the grievance page, preserve the warning to check the applicable agreement for required steps, notices, and deadlines before acting.
Connect the bargaining News feed only to an approved source, and check each item's scope before presenting it as relevant to a group.
Use descriptive navigation labels and test the horizontal menu, page links, and connected blocks with keyboard and assistive technology.
Assign owners and correction routes for policy sources, contacts, and updates so stale information can be identified and fixed.

What this template typically catches

Issues teams running this template most often surface in practice:

Employees cannot tell which collective agreement applies to their location or employee group.

A practical topic overview is mistaken for authoritative contract language.

A steward contact is listed without confirming which location or employee group the person represents.

Union representation and employer labor-relations support are presented as interchangeable routes.

A grievance reader assumes the sample preparation sequence states a contractual deadline or files a grievance.

A bargaining update is read as a change to current terms despite lacking formal confirmation.

Policy Hub or the News feed is unconnected, scoped incorrectly, or showing outdated material.

The hub has no assigned owner to verify contacts, sources, and corrections.

Common use cases

Manufacturing shift employee

A frontline employee starts at Working Together, checks which agreement covers their location and group, then follows the contact route or grievance preparation guidance. The page makes clear that the agreement—not the sample topic cards—determines terms and deadlines.

Hospital labor-relations site owner

A site owner organizes agreement links and verified contacts by employee group and location, while keeping union and employer support routes separate. Before publishing, the owner confirms the Policy Hub sources and removes the fictional sample contact entries.

Municipal employee following a bargaining update

An employee checks the scope and date of an item in the connected News feed, then consults the applicable agreement for current terms. The page directs unresolved questions to the verified contacts rather than implying an update changed the agreement.

Education-sector employee preparing a question

An employee notes their location, employee group, relevant agreement language, dates, and the question they need answered before contacting a steward or labor-relations representative. The contact page also cautions employees to share only information needed for the discussion.

Frequently asked questions

Who is this hub intended for?

The sample is for employees covered by a collective agreement, including office and frontline teams. Coverage can differ by location and employee group, so the hub directs readers to confirm which agreement applies. Customize its audience statement to match verified coverage at your organization.

Does the Agreement Summary explain actual contract terms?

No. Its topic cards prompt readers to check hours and scheduling, pay provisions, leave, and seniority in the applicable agreement. The example explicitly identifies Northstar as fictional and does not establish real terms. Keep the published agreement in Policy Hub as the authoritative source.

How often should contacts and bargaining updates be reviewed?

The template does not prescribe a review interval. Assign an owner to verify steward and labor-relations contacts whenever coverage or representation changes, and review the connected news source before publishing or retaining an update. Remove or correct information when it is no longer current or applicable.

Who should maintain and run this site?

A site owner should configure the pages and navigation, confirm the agreement sources in Policy Hub, and ensure contacts are verified for each location and employee group. A designated communications owner should review the approved source connected to the bargaining news feed. Stewards and labor-relations representatives have distinct roles, which the contacts page explains.

Can employees use the grievance page to file a grievance or determine a deadline?

No. The page helps employees prepare for a discussion; it does not submit a filing, decide whether an issue qualifies, or extend a deadline. Employees must check the grievance language in the applicable agreement and promptly contact the appropriate steward if the next step or timing is unclear. Do not rely on the sample for a deadline.

What should be customized before the hub is published?

Replace the fictional Northstar framing with confirmed organizational information, and verify the intended audience and coverage. Add accurate contacts for each relevant location and employee group, connect Policy Hub to the correct published sources, and connect the bargaining News feed to an approved communications source or topic. Test every page link and remove any sample content that does not apply.

What integrations does the template require?

The agreement pages use a Policy Hub policy-links block, which must be connected to and checked against the intended published agreements and policies. The bargaining page uses a News feed configured for up to five items with dates and authors; connect it to an approved Communications source or topic. These blocks display sources and do not themselves file grievances or approve communications.

How is this better than sharing agreement information ad hoc?

The five-page structure gives employees stable routes for agreement reference, contact selection, grievance preparation, and bargaining communications. It repeats the key safeguard that employees should verify coverage and terms in the applicable agreement, rather than treating a summary or update as a contract change. It still needs named content owners and accurate source connections to stay useful.

Does the template provide legal or regulatory advice?

No. It offers general orientation and repeatedly directs employees to the agreement and approved published sources that apply to their situation. Collective-agreement obligations and processes vary, and the template does not interpret clauses or establish deadlines. Have appropriate internal reviewers confirm the content and local applicability before rollout.

How should the hub be rolled out accessibly?

Use descriptive page and link labels, preserve the provided heading hierarchy, and check keyboard access, contrast, and screen-reader behavior against WCAG 2.1 AA. Confirm that the horizontal navigation and every connected policy or news block work for the intended audience. Publish only after owners verify content scope, sources, contacts, and correction routes.

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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.

5 pages Working Together Agreement Summary Stewards & Contacts Grievance Steps Bargaining Updates

Working Together Labor Relations & Union Hub For Northstar employees covered by a collective agreement, across office and frontline teams. Use this hub to find agreement guidance, contact routes, grievance information, and confirmed bargaining updates. Coverage and terms can differ by location and employee group. Go to a topic Choose the page that matches your question. Agreement Summary Review a practical overview and find the authoritative agreement in Policy Hub. Stewards & Contacts See how to identify the right contact for your location and question. Grievance Steps Prepare for a conversation and verify the process in the applicable agreement. Bargaining Updates Read confirmed updates for the relevant bargaining group. Use the agreement as the source of truth This hub is an orientation aid, not a replacement for an applicable collective agreement or approved policy. Northstar is fictional; the sample content does not state real Northstar terms. In a live site, use Policy Hub to find the published agreement that applies to your location and employee group. If you cannot identify it, ask the steward or labor-relations contact listed on the Stewards & Contacts page. Published agreements and related policies Agreement Summary Start with the agreement that covers your role Collective-agreement coverage and terms depend on the applicable agreement, location, and employee group. This fictional Northstar example does not establish coverage or summarize any real agreement clause. Before relying on a summary, identify the agreement title and its coverage language in Policy Hub . If your location or role is not clear from the published agreement, ask a steward or labor-relations contact before acting on an assumption. Topics to check in your agreement These are reading prompts, not Northstar terms. Confirm each topic against the current agreement in Policy Hub. Hours and scheduling Find the provisions that apply to your work group and location before making a scheduling decision. Check the agreement's scope and definitions first. Look for the clauses covering hours, schedules, and any applicable notice requirements. Check the source Pay provisions Use the agreement's own language for rates, premiums, and any conditions that may apply. Confirm the effective dates and the employee group covered. Ask the listed contact if a term or calculation is unclear. Leave and time away Compare agreement language with any applicable published policy before deciding what applies. Check eligibility and notice provisions in the relevant source. Do not assume another location or employee group has identical terms. Seniority and service Use the definitions and conditions stated in the agreement that covers your employee group. Locate the agreement's definitions section. Ask for guidance when the wording does not answer your situation. Open Policy Hub Need help identifying the right agreement? Do not rely on this sample page to determine eligibility or interpret a clause. Stewards & Contacts Note your work location and employee group, then contact the appropriate steward or labor-relations representative. Stewards & Contacts Choose the contact route that fits your question A union steward can help employees understand how to raise a question through the union's representation process. Employer labor-relations support can clarify employer processes and point to published information. These are different roles; contact the appropriate route for your concern. Northstar is fictional, and no verified steward roster or labor-relations contacts are supplied in this gallery example. Before publishing, configure people and coverage for each location and employee group. Do not assume a contact listed for one site serves another. Steward and labor-relations contacts Steward for the confirmed location and employee group Union steward — add verified directory contact Union representation Employer labor-relations support Labor Relations — add verified shared contact Northstar Labor Relations Prepare a clear question When you contact a representative, have the following information ready if it is relevant: Your work location and employee group. The agreement title or clause you checked in Policy Hub. A short description of the issue and the dates involved. The question you need answered or the next step you are seeking. Next step Share only information needed for the discussion. This page does not submit a request or file a grievance. Grievance Steps For process guidance Grievance Steps Check your applicable agreement before acting Grievance procedures, deadlines, required notices, and handoffs can differ by agreement and location. This sample does not provide a deadline or file a grievance. Verify the current procedure in Policy Hub and contact the appropriate steward promptly if you are unsure. Prepare for a grievance discussion Use these general preparation steps only; follow the sequence and deadlines in the agreement that applies to you. Identify the applicable agreement In Policy Hub, confirm the agreement title and coverage for your location and employee group. Read the grievance language Check the agreement for definitions, required steps, time limits, and any notice or documentation requirements. Write down the relevant facts Record key dates, what happened, who was involved by role where possible, and the outcome you are seeking. Contact the appropriate steward Use the verified contact route for your location and employee group. Ask about the next step and any applicable deadline. Follow the confirmed handoff Proceed through the agreement's stated process with the representative's guidance. Keep a copy of materials you are asked to submit. Find the grievance language Where to get guidance For help identifying the appropriate steward or labor-relations route, visit Stewards & Contacts . This hub is informational: it does not determine whether an issue qualifies as a grievance, submit a filing, or extend a deadline. Bargaining Updates Read updates for the agreement that applies to you Only approved, confirmed communications should appear in the connected News feed. Check the scope Bargaining information may apply to a particular bargaining unit, agreement, or location. Check the scope stated in each published update before treating it as relevant to your group. An update is not a change to terms An update is not a change to current terms unless the appropriate source formally confirms that change. Use the applicable agreement For current terms, use the applicable agreement in Policy Hub. Confirmed bargaining communications Questions about an update? Check the update's stated bargaining-group scope, then compare any current-term question with the applicable agreement in Policy Hub. Stewards & Contacts For help finding the right contact Setup note Setup: Connect the News feed to an approved Communications source or topic and assign an owner to verify updates and correct outdated information. No bargaining outcomes or dates are asserted in this fictional example.