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Client Program at a Site

Client program × site workspace for BPO and contact-centre operations: rule-based membership by site and program, shift handover posts, and the KPIs the client watches. Used by outsourcers running many client programs across many sites.

Every employee gets a seat — priced per employee in AI Productivity, quoted with this template ready.

Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.

Built for: Business process outsourcing · Contact centres · Managed services

What's inside this template

Check ins

  • Team leads: how did the program run this week against its KPIs?

Task lists

  • Every shift
  • Program hygiene

Common use cases

BPO client program
Contact centre program
Outsourced operations site
Managed service team

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Every employee gets a seat. Request pricing for AI Productivity and we quote into a workspace with Client Program at a Site ready.

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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.