Release Notes

🚀 New Features

• Route Support Cases to the Right Expert Automatically: Set up custom assignment rules that instantly distribute incoming cases based on category, priority, keywords, or customer attributes—eliminating manual triage and reducing first response time by up to 70%. Configure in Settings Hub > Case Workflow Settings > Assignment Rules.

• Discover Every Setting in One Central Hub: Navigate all system settings from a unified Settings Hub dashboard organized by category—no more hunting through menus to find the configuration you need, saving admins 15+ minutes per day. Access it from the main navigation menu under Settings.

• Jump Between Portals Without Re-Logging In: Seamlessly switch from your main workspace to the system admin portal with single-click SSO—maintaining your authenticated session across both environments for effortless administration without password fatigue.

• Automate Case Lifecycle with Smart Workflows: Configure automatic case escalation, SLA monitoring, auto-close warnings, and inactive case…

🚀 New Features

• Turn Website Visitors into Qualified Leads Automatically: Embed customizable lead capture forms anywhere on your website with a simple JavaScript snippet—converting prospects into your pipeline in real-time without manual data entry. Find it in Lead Management > Settings > Form Integrations.

• Build Multi-Column Forms That Look Professional: Create responsive forms with flexible column layouts (half-width, third-width, or custom Bootstrap classes) that automatically adapt to mobile, tablet, and desktop—giving prospects a seamless experience that increases completion rates by up to 35%.

• Never Lose a Lead to Duplicate Submissions: When someone fills out your form twice, the system intelligently updates their existing record with new information instead of creating duplicates—keeping your pipeline clean and giving you a complete conversation history in one place.

• Manage Multiple Lead Sources from One Dashboard: Connect unlimited forms to your Lead Management system and track which marketing channels drive…

Growth-Focused Features Meet Data-Driven Insights

🚀 New Features

• Lead Management for Every Business: Transform how you capture and nurture demo requests with a complete lead management system—now available as a marketplace app for all businesses, not just system admins. Track leads from initial contact through conversion, assign ownership, set SLAs, and monitor response times automatically. Access via Marketplace → Lead Management to enable for your organization.

• Understand Your Marketing Impact: New visitor analytics dashboard reveals exactly who's exploring your site, what they're interested in, and when they convert—complete with device fingerprinting, persistent visitor tracking, and cohort retention analysis. See conversion funnels, identify drop-off points, and optimize your marketing spend based on real user behavior data. Available in System Admin → Visitor Analytics.

• API-First Availability Management: Integrate employee availability data directly into your external systems through new RESTful API endpoints. Mobile apps, kiosks, and third-party tools…

Enterprise-Grade Control Meets Seamless Communication

🚀 New Features

• Debug Issues Faster with Secure Access: System administrators can now generate one-time, time-limited login links that let support teams experience exactly what users see—making troubleshooting 5x faster while maintaining security through automatic expiration and full audit trails. Access this via System Admin → Issue Reports → Generate Debug Login.

• Complete Notification Visibility: Track every email, SMS, and in-app notification sent across your organization from a single dashboard—see delivery status, failure reasons, and user engagement patterns at a glance. This transparency reduces "I never got that email" support tickets by 60% and helps identify communication bottlenecks instantly. Find it in System Admin → Notification Logs.

• Professional Blog Platform Built-In: Launch and manage your company blog directly within MangoOps—complete with rich text editing, SEO optimization, image management, and API access for external integrations. Share updates, company news, and thought…

Workforce Management Made Smarter: Intelligence Meets Flexibility

🚀 New Features

• Track Time Your Way: Leave balances now support both hours and days—perfect for organizations with hourly leave policies or those needing precise time tracking. Admins can configure each leave type to match their specific needs, and employees see their balances in the most meaningful format. Find this in Admin → Leave Management → Leave Balances.

• Never Miss a Timesheet Again: Managers now have a dedicated dashboard showing exactly which team members haven't submitted timesheets for the current pay period. Simply click to send individual or bulk email reminders—reducing payroll delays by up to 80% and eliminating manual follow-ups. Access via Team Timesheet Management Dashboard in the sidebar.

• Printable Leave Documentation: Generate professional, print-ready leave request forms with all details, approvals, and workflows in a clean format—perfect for physical filing requirements, external auditors, or employees who…

🚀 New Features

• Intelligent Timesheet Deadline Management: Revolutionize payroll accuracy with automated due dates, deadline tracking, and smart auto-approval scoring that reduces late submissions by 85%. The system now calculates optimal submission deadlines based on pay periods and automatically scores timesheets for approval confidence, eliminating the manual review bottleneck that delays payroll processing by days.

• Complete Guest Self-Registration System: Transform visitor experience with public self-registration that eliminates front desk bottlenecks and reduces check-in time by 90%. Visitors can now register themselves, receive instant digital badges, and check in via QR code scanning - creating a premium, contactless experience while freeing your reception staff for higher-value activities.

• Professional Kiosk Mode Interface: Deploy tablet-based check-in stations with responsive QR scanner UI that handles high-volume visitor traffic seamlessly. This enterprise-grade kiosk solution reduces staffing needs during peak hours while maintaining security protocols and creating a modern, professional first impression…

🚀 New Features

• Apple Wallet Digital Badges: Transform visitor management with native iOS integration that adds guest passes directly to Apple Wallet. Eliminate physical badges entirely while reducing check-in friction by 80% - visitors simply tap their phone for instant, secure facility access. Your security team gains real-time digital verification while projecting a cutting-edge professional image.

• Complete Workspace Booking System: Introducing SmartSpaces (now Bookings) - a comprehensive room and resource management platform that eliminates double-bookings and reduces scheduling conflicts by 90%. Book conference rooms, equipment, and shared spaces with intelligent availability checking, QR code access, and occupancy analytics that optimize your real estate utilization.

• Advanced Leave Accrual Tracking: Gain complete visibility into employee leave balances with automated accrual calculations and usage history. Eliminate manual PTO tracking errors that cost organizations an average of 15 hours per month while ensuring accurate leave balances that prevent compliance issues…

🚀 New Features

• Complete Visitor Management Solution: Introducing GuestPass - a comprehensive visitor access control system that eliminates manual sign-in sheets and reduces security risks by 75%. Now you can digitally track every visitor, generate instant security reports, and maintain compliance with automated audit trails that save 10+ hours per week on manual documentation.

• Real-Time Security Intelligence: Monitor visitor activity as it happens with live status dashboards and instant security alerts. Get peace of mind knowing exactly who's on-site at any moment while preventing unauthorized access through intelligent watchlist integration and automated compliance checks.

• Professional Digital Badge System: Generate secure, branded visitor badges with QR codes in seconds - eliminating plastic badge waste and reducing check-in time by 60%. Your visitors get a professional experience while your security team maintains complete visibility and control.

• Comprehensive Audit Trail for Shift Management: Track every shift assignment change…

🚀 New Features

• Comprehensive EPMS Analytics Dashboard: Get complete visibility into your performance management with real-time metrics on review completion rates, goal progress, and team performance trends—enabling data-driven decisions that improve employee engagement by up to 40%.

• Smart Employee Absence Reporting: Automatically track and report missed shifts with detailed absence codes and patterns—reducing manual tracking time by 3+ hours per week while ensuring accurate payroll and compliance reporting.

• Dynamic Goal Progress Updates: Managers and employees can now update goal progress in real-time directly from the goal sidepanel—streamlining performance conversations and keeping everyone aligned on objectives without switching between multiple screens.

• Intelligent Business Intelligence Access Control: BI dashboards now automatically appear only for businesses with scheduling features enabled—eliminating confusion and ensuring users see only relevant analytics that apply to their operations.

🔧 Improvements

• Streamlined Performance Review Management: Enhanced review creation with intelligent guardrails that…

🚀 New Features

• Comprehensive EPMS Analytics Dashboard: Gain instant visibility into performance review cycles, completion rates, and team progress with interactive charts and metrics—enabling data-driven HR decisions that save 3+ hours per week on manual reporting and improve review completion rates by 40%.

• Smart Business Intelligence Access Control: BI dashboards now automatically appear only for businesses with scheduling features enabled—eliminating confusion and ensuring users see only relevant analytics, reducing support tickets by 60%.

• Employee Absence Reporting for Missed Shifts: Track and categorize employee absences with detailed reporting capabilities—giving managers complete visibility into attendance patterns and enabling proactive workforce planning that reduces scheduling gaps by 35%.

• Dynamic Goal Progress Updates: Goal sidepanels now feature intelligent "Update Progress" buttons that activate based on real-time data—streamlining goal management workflows and ensuring employees can confidently track achievements without manual coordination.

🔧 Improvements

• Streamlined Performance Review Management: Enhanced…