Release Notes

• Manual Candidate Entry in Job Board: Recruiters can now add sourced candidates directly from the Job Board interface using a dedicated "Add Candidate" form. The form supports name, email, phone, resume upload, LinkedIn profile, and talent pool assignment — with automatic duplicate detection to prevent redundant entries. This closes a key gap for teams that source candidates outside of job postings and need a quick way to bring them into the hiring pipeline. Find it via the "Add Candidate" button on the Job Board candidates list.

• Employment-Type-Based Employee Code Auto-Assignment: Administrators can now configure custom employee code prefixes by employment type — for example, "FT-000001" for full-time employees and "CT-000001" for contractors — with automatic sequential numbering. This replaces the default random format and gives organizations a structured, professional system for employee identification that supports compliance and reporting needs. The feature is off by default and can be…

Product Update - April 07, 2026

• Content Review Workflow for Sites: Pages now support a review and approval workflow before publishing. Authors can submit pages for review, and reviewers can approve or request changes — all with email notifications.

• India-Specific Onboarding Forms: New pre-built onboarding forms for Indian employees, including Aadhaar, PAN, UAN, bank details, and identity verification. Available in the Onboarding Hub forms library.

• Manual Candidate Entry in Job Board: Recruiters can now manually add candidates directly from the Job Board without requiring an online application, making it easy to track walk-in or referral candidates.

TL;DR — Introducing the MangoApps Sourcing Chrome Extension — source candidates directly from LinkedIn with AI-powered fit scoring, outreach generation, and one-click import into your ATS. Plus improvements to SSO login, Performance dashboards, and the employee profile.

Recruiting — Chrome Extension

• [New] [Manager] Source Candidates from LinkedIn in One Click: Browse any LinkedIn profile, and the MangoApps side panel instantly parses their name, experience, education, and skills. Select a job, choose an interview stage, and import — no tab-switching, no manual data entry.

  

• [New] [Manager] AI Fit Score Before You Import: Before importing a candidate, AI analyzes their profile against your open jobs and shows a match signal — "Strong Match", "Potential Match", or "Weak Match" — with a 2-sentence summary and the best-fit job suggestion. No more guessing.

• [New] [Manager] AI-Drafted Outreach Emails: After importing a candidate, click…

TL;DR — The sidebar rail now uses theme-adaptive icons, EPMS gets rich text formatting for reviews, managers can access pending profile update requests, and AI Agents are now built directly into their parent apps for a unified experience.

Platform

• [Improved] [All] Theme-Adaptive Sidebar Icons: App icons in the left sidebar rail now use FontAwesome icons instead of PNG images. Icons automatically adapt to any custom brand color your organization sets for the sidebar background — no more icon visibility issues on dark or colored themes.

• [Improved] [Admin] Streamlined App Gallery: The Apps marketplace now displays consistently-sized app icons and cleaner single-icon rendering, eliminating the double-icon display issue.

• [Improved] [All] Collapsible App Navigation: AI Agent tabs in each core app now use a collapsible section in the sidebar, keeping the navigation clean while still providing quick access to the agent dashboard and autonomous operations.

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TL;DR — AI Agents are now built into their parent apps instead of living as separate apps, giving managers and admins a unified experience. Plus, the sidebar rail now uses theme-adaptive icons, EPMS gets rich text formatting for reviews, and managers can finally access pending profile update requests without hitting "Access Denied."

Platform — Unified App Architecture

• [New] [All] AI Agents Built Into Core Apps: The 7 system module AI agents (Scheduling, Attendance, Leave, Timekeeping, Skills, Compensation, Employee Data) are now embedded directly in their parent apps. Access AI Agent dashboards, autonomous operations, and settings from within the app you're already using — no more switching to a separate agent app.

• [Improved] [All] Theme-Adaptive Sidebar Icons: App icons in the left sidebar rail now use FontAwesome icons instead of PNG images. Icons automatically adapt to any custom brand color your organization sets for the sidebar…

🔧 Improvements

• Find Any Setting in Seconds: The Service Desk settings sidebar has been consolidated from 8 separate sections down to 4 clear groups—Intake, Routing, Tickets, and Advanced. Shorter labels, tighter spacing, and no more scrolling past single-item sections to find what you need.

• AI Settings Now Apply to All Channels: AI classification, confidence thresholds, response mode, and related intake settings have moved from the Email Channel tab to a dedicated Intake Processing tab. These settings were always business-wide, but their placement under "Email" made them easy to miss. Now they live where they belong—front and center for all intake channels.

• Great Defaults Out of the Box: New Service Desk installations now ship with sensible defaults for every setting. No more manual configuration required to get a well-tuned help desk running on day one.

• Cleaner App Sidebar: The Settings sub-menu was simplified from 8 deep-links…

🚀 New AI-Powered Features

• Cut Agent Response Time by 80% with AI Summarization: When tickets have 20+ comments, our AI instantly summarizes the conversation—highlighting the main issue, key decisions, and next steps. What took 15 minutes to read now takes 30 seconds, so your agents can help more people faster.

• Proactively Catch Frustrated Customers with Sentiment Analysis: Real-time mood detection identifies negative sentiment before escalation happens. Now you can prioritize upset customers and track satisfaction trends across your entire support operation—preventing churn and improving CSAT scores.

• Auto-Route Emails to the Right Team Instantly: Inbound emails are automatically classified using AI that reads the content. An email mentioning 'VPN not connecting' routes directly to IT Support with correct priority—no more manual triage eating up agent time.

• Deflect 40% More Tickets with Smart KB Suggestions: Before users create tickets, AI searches your knowledge base and suggests answers….

MangoOps Updates: October 6-13, 2025

🚀 New Features

Service Desk Knowledge Base

A comprehensive knowledge base system is now available within Service Desk. You can create, manage, and version articles with built-in AI assistance for content generation. The system includes an approval workflow for article publishing and tracks how effectively articles deflect support tickets. Access it through Service Desk > Knowledge Base in the main navigation.

ML-Powered AI Assistant (Rumale 2.0)

The Ask AI assistant now uses machine learning to better understand your questions and provide more accurate responses. The system learns from conversations and can be trained with custom intents specific to your organization. Administrators can manage training data and monitor analytics in System Admin > ML Management.

Conversational Ticket Creation

Service Desk now detects your intent when creating tickets and can guide you through a conversational flow. Simply describe your issue naturally, and…

🚀 New Features

• Comprehensive Employee Data Management System: Transform MangoOps into a full-featured HRIS with custom employee fields, self-service profiles, approval workflows, and industry-specific templates for healthcare, manufacturing, retail, and restaurant operations—eliminating the need for separate HR software and consolidating your workforce data in one place. Access via the new Employee Data Management core app.

• Intelligent 9-Tab User Profile Architecture: Navigate employee information through focused tabs—Overview, Personal Information, Employment & Organization, Attendance & Work Hours, Time Off & Leave, Compensation, Performance & Goals, Skills & Development, and Compliance & Administration—making it effortless to find exactly what you need without scrolling through endless forms. Access from any employee profile.

• Self-Service Employee Updates with Approval Control: Employees can request changes to their personal information, emergency contacts, and address details—reducing HR's administrative burden by 70% while maintaining oversight through customizable approval workflows. Enable in Employee Data Management > Settings.

🚀 New Features

• Connect Multiple Identity Providers Simultaneously: Configure and manage multiple SAML providers (Okta, Azure AD, Google Workspace) side-by-side with unique URLs for each—giving employees seamless login options while maintaining centralized control. Set up in Admin > SSO Configurations.

• Customize SSO Attribute Mapping for Any Provider: Define custom field mappings between your identity provider and MangoOps user profiles—ensuring employee data flows correctly regardless of how your IdP names its attributes. Now supports organizational info, contact details, location data, and profile photos from Google Workspace, Okta, and Azure AD.

• Reset Passwords for Multiple Users at Once: Select any number of users and update their passwords in a single action with confirmation safeguards—turning a task that could take hours into seconds when onboarding new teams or responding to security incidents. Available in Admin > Users with enhanced bulk action controls.

• Enhanced User Management with Smart Filters:…