Customer Feedback Survey
Post-interaction CX feedback — satisfaction score, touchpoints, open-ended suggestions.
14 days free, $0 today — Forms comes with every suite.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Built for: Retail · Hospitality · SaaS · Foodservice · B2B Service
What's inside this template
Overall Experience
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How would you rate your overall experience?
1 (very dissatisfied) to 5 (very satisfied)
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How likely are you to recommend us to a friend or colleague?
0–10 NPS scale
Specifics
- Speed of service
- Quality of product / service
- Helpfulness of staff
- Cleanliness / professionalism of environment
Open-Ended
- What did we do well?
- What could we improve?
- Anything else you'd like us to know?
About You (Optional)
- Email (optional, if you'd like a follow-up)
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How often do you use our service?
First time / Occasionally / Regularly / Daily
Common use cases
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Ready to use this template?
Customer Feedback Survey runs on a platform app included with every MangoApps plan — pick a suite and it comes along.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.