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Net Promoter Score (NPS) Survey

Standard 0-10 NPS plus reason follow-up. Customer, eNPS, or product-level.

14 days free, $0 today — Forms comes with every suite.

Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.

What's inside this template

NPS

  • How likely are you to recommend us to a friend or colleague? (required)

    0 = not at all likely, 10 = extremely likely

  • What is the primary reason for your score? (required)
  • What is one thing we could do to improve?

Common use cases

Customer NPS quarterly
Employee NPS (eNPS)
Product NPS

Go deeper on the topic

Related concepts
  • Employee Net Promoter Score (eNPS) is a single-question engagement metric: "On a scale of 0–10, how likely are you to recommend this place as somewhere to...
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  • Scheduling is the operational heart of any business built on hourly labor — who works when, which shifts get covered, and how fast the schedule adapts to...

Ready to use this template?

Net Promoter Score (NPS) Survey runs on a platform app included with every MangoApps plan — pick a suite and it comes along.

Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.