Office Guide
The Office Guide is a single-page reference for employees and visitors at one building, covering arrival, access, parking, amenities, workspace bookings, and help routes. Replace its clearly marked fictional Riverside details with verified local information before publishing.
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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Built for: Professional services · Technology and software · Healthcare administration · Higher education
Overview
The Office Guide template is a single-page service page for people working at or visiting one building. Its fictional Northstar Riverside example includes an orientation and verification notice, a sample floor-map area, amenities and parking details, ordered visitor-arrival instructions, workspace and meeting-room booking guidance, and help routes. The sample content makes the scope explicit: details for one location do not apply automatically to other offices, and the map, hours, parking information, facilities, and contacts must be verified before publication.
Use this template when employees or visitors need a practical reference before travelling or while finding their way around a particular building. A local building owner can replace the illustrative content with approved directions, current facility information, and confirmed support contacts. Keep the host’s direct instructions as the visit-specific source, and describe Bookings or Guest Pass only if the relevant apps are configured for that location. These apps are referenced as destinations, not actions performed by the page.
Do not publish the sample floor plan, café hours, parking rate, or fictional contacts as real facts. This page is not a reservation system, visitor registration workflow, security policy, or multi-location directory. If readers need building-wide policies, emergency procedures, or detailed accessibility information, link to their authoritative local pages once confirmed. For multiple locations, use a location hub with a separate guide for each building rather than merging details that may not apply everywhere.
Standards & compliance context
- Check the page against the organization’s applicable accessibility requirements, including WCAG 2.1 AA where it applies, and ensure maps have useful text alternatives and instructions are available as text.
- Use only an approved map and verified local access instructions; this example page is not an approved building plan or a substitute for the building’s authoritative safety and security procedures.
- Confirm local accessibility arrangements and building information with the appropriate owners rather than implying that a sample facility description establishes eligibility or availability.
- Follow organizational privacy and visitor-management policies when describing Guest Pass or other visitor processes; this page itself does not collect visitor information or register guests.
General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.
What's inside this template
Northstar Riverside Office
This opening establishes that the page covers one fictional building and identifies what must be confirmed before anyone relies on its details.
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A practical guide for employees and visitors at one building. Fictional example: Northstar Services is a multi-location employer. This guide describes its sample Riverside office only; its details do not apply to other Northstar locations. Before you travel, confirm the building entrance and meeting details with your Northstar host. Employees can use the MangoApps Bookings app to reserve a workspace or meeting room, subject to local setup and availability. Hosts should use the Guest Pass app for visitor access when it is configured for this location. The building name, map, facilities, parking, hours, and help routes below are realistic illustrative examples. The local building owner must verify and replace them before publication. The owner should review this page whenever access arrangements, facilities, or the map change.
Example floor map
A current, approved map helps readers orient themselves and locate the entrance, reception, and key facilities.
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Illustrative only—not an approved building plan. This fictional map is a layout reference, not directions for a real Northstar site. Replace it with a current, approved map that identifies the entrance, reception, lifts, stairs, restrooms, meeting rooms, and amenities.
Amenities and parking
Building-specific facility and parking notes help readers plan ahead, provided local hours, availability, and rates are verified.
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The details below are realistic fictional examples. Check locally before relying on hours, availability, or parking arrangements. Amenities The sample Riverside office has a ground-floor café, a quiet room on level 2, and accessible restrooms on each occupied floor. The café's illustrative weekday hours are 8:00 a.m.–3:00 p.m.; confirm current hours and access at the building. Ask your host which floors and shared facilities are open to you. Use the approved floor map to locate restrooms, lifts, stairs, and meeting rooms. Confirm accessibility arrangements with your host before arrival. Parking The fictional example has a visitor parking area beside the east entrance. A sample day rate of $12 is illustrative, not a confirmed Northstar charge. Confirm the correct parking area, payment method, and current rate with your host before travelling. Ask your host whether visitor parking needs to be arranged in advance. Do not assume a parking space is reserved unless your host confirms it. Check local signs and instructions when you arrive.
Arriving as a visitor
These ordered steps show visitors what to confirm with their host and what to do at check-in.
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Your Northstar host confirms the local check-in instructions. Arrange the visit with your host Confirm the visit time, building entrance, meeting location, and any visitor instructions with the Northstar employee you are meeting. Ask your host to use Guest Pass Where Guest Pass is configured for this building, the host uses the MangoApps Guest Pass app for visitor access arrangements. Ask the host what confirmation or information you need; this guide does not register visitors. Follow the confirmed check-in instructions Use the entrance and reception process your host confirmed. If anything is unclear on arrival, contact your host using the details they provided.
Booking a workspace or meeting room
This section directs employees to check local options in Bookings without implying that the page itself makes a reservation.
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Employees can check local availability in the MangoApps Bookings app. Use Bookings before you arrive Open the MangoApps Bookings app to look for a workspace or meeting room at this location. Availability and booking options depend on the app's local configuration. Check that you selected the Riverside office and the correct date. Review the room or workspace details and any local booking rules shown in the app. Keep the booking confirmation available and follow any instructions shown there. Employees Confirm details that affect your visit Before travelling, confirm the building entrance and any access needs with your host. This page does not make a reservation or guarantee availability. Ask your host about visitor access if you are not a Northstar employee. Check the app for your booking details rather than relying on this illustrative guide. If the location or room is not available in Bookings, ask your local building contact for the approved next step. Before arrival
Who to contact
Verified reception and facilities routes give readers a practical next step when arrival or building questions arise.
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For arrival and visitor check-in questions Riverside Reception — fictional example Front desk For building access or facilities issues Riverside Facilities Desk — fictional example Facilities
How to use this template
- Assign a local building owner and gather approved information for the entrance, check-in process, floor map, facilities, parking, booking guidance, and help routes.
- Replace the fictional Riverside details and map with current, location-specific content, and remove any item that cannot be verified before publication.
- Confirm with the relevant local owners that Bookings and Guest Pass are configured for this building before describing them as available options.
- Publish the page in the correct location or office hub, and make sure employees and hosts can find it before directing visitors there.
- Ask a colleague unfamiliar with the building to use the page to find the entrance, check-in instructions, facilities, and help route, then correct any ambiguity.
- Review the page when local arrangements change and on the review schedule set by the building owner; remove or update stale details promptly.
Best practices
- Keep one guide scoped to one building, and state the location prominently so readers do not mistake it for organization-wide guidance.
- Replace the illustrative map with an approved current map that labels the entrance, reception, lifts, stairs, restrooms, meeting rooms, and amenities.
- Verify opening hours, parking areas, payment instructions, and rates with their local owners instead of copying the fictional examples.
- Write visitor arrival steps in the order a guest experiences them, and tell visitors to confirm visit-specific instructions with their host.
- Describe Bookings and Guest Pass as available only where the relevant app is configured, and avoid promising a reservation, entry, or availability.
- Use confirmed role-based contacts or a verified shared help route, and state which questions each route handles.
- Keep the page scannable by retaining the distinct map, amenity, arrival, booking, and contact sections instead of combining everything into a long text block.
- Give the page a clear owner and review trigger, and update it whenever access, facilities, or the approved map changes.
What this template typically catches
Issues teams running this template most often surface in practice:
Common use cases
Frequently asked questions
Does this guide cover every office in an organization?
No. It is designed for one building, and the sample page explicitly limits its details to the fictional Northstar Riverside office. Create a separate guide for each location with locally verified entrances, services, parking, and contacts. Link each guide from the appropriate office or location hub.
Who should verify and maintain the Office Guide?
The local building owner should verify the map, access process, amenities, parking information, and help routes before publication. Ask relevant facilities, reception, and workplace teams to confirm the details they own. Review the page whenever building arrangements change, and assign a named role to check it on your organization’s chosen review cadence.
How often should the information be reviewed?
Review it before the first publication and whenever entrances, visitor check-in, facilities, parking, or contacts change. Set a recurring review interval that fits your building’s change rate and internal policy. If a detail cannot be confirmed, remove it or mark it clearly as pending verification rather than leaving outdated guidance in place.
Does the template register visitors or reserve rooms?
No. The page explains that hosts may use the Guest Pass app where it is configured for the location, and employees can check the Bookings app for workspace or meeting-room availability. It does not perform registration or booking, guarantee access, or confirm availability. Keep the relevant app as the operational source and tell readers whom to ask when local setup is unavailable.
What should be checked for accessibility and regulatory needs?
Use an approved, current map and confirm that the arrival instructions accurately describe accessible entrances, lifts, restrooms, and any locally available arrangements. Make the page accessible under your organization’s applicable accessibility requirements, including WCAG 2.1 AA where required. The template is not a compliance determination; have the appropriate local facilities and accessibility reviewers confirm building-specific information.
What is the most common mistake when customizing the page?
Publishing fictional example details as though they were confirmed building facts is a key risk. Replace or remove the sample map, hours, parking rate, facilities, and fictional help routes, and verify every operational instruction locally. Also avoid implying that parking is reserved or an app is configured when neither has been confirmed.
Can we adapt this page for a different building or audience?
Yes. Replace the Riverside example with details for one specific building, and adjust the visitor and employee guidance to match local procedures. Keep the page focused on practical tasks such as arrival, finding facilities, and getting help; use a separate page or location hub for other buildings rather than combining unverified details.
What is needed to use the Bookings and Guest Pass guidance?
The sample copy refers to MangoApps Bookings for employee workspace or meeting-room searches and Guest Pass for host-managed visitor access where configured. Confirm that each app is available for the location and that its local setup and instructions are current. If an app is not configured, provide a verified local alternative or remove that guidance.
Why use a page template instead of sending directions ad hoc?
A single maintained page gives employees and visitors one place to check building-specific directions, facilities, and help routes. Ad hoc messages can omit key details or remain in circulation after arrangements change. The guide still requires a clear owner and current source information; it does not replace direct host instructions for an individual visit.
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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.