Senior Living Community Hub
A five-page intranet hub for senior living caregivers and staff, with sample guidance for care-team roles, dining checks, activities, and family questions. Replace the fictional Northstar details with your community’s confirmed information.
Every employee gets a seat — priced per employee in Communications & Intranet, quoted with this template ready.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Built for: Assisted living · Skilled nursing and long-term care · Memory care · Senior living communities
Overview
Senior Living Community Hub is a five-page intranet site for caregivers and staff. Its fictional Northstar sample introduces the community, then routes readers to Care Team, Dining, Activities, and Families pages through a horizontal navigation menu and task-focused links. The sample is clearly marked as fictional, so times, roles, announcements, and local practices must be verified before staff rely on them.
The Care Team page describes example roles, shift handoffs, daily huddles, and care-plan review cadence, while directing staff to the charge nurse when a resident’s condition changes. Dining combines sample meal-service times with a practical sequence for checking diet orders, matching trays, noticing changes, and reporting concerns. Activities explains caregiver support tasks and shows calendar sections that require a community calendar source. Families distinguishes general approved information from resident-care questions that should go to a nurse or director.
Use this template when a community needs a staff orientation and quick-reference hub that brings recurring operational guidance together without duplicating care plans or scheduling systems. The home page explicitly points staff to Shifts & Scheduling for confirmed shifts, swaps, and time-off requests. Do not use this hub as a resident record, public family portal, clinical procedure, or substitute for locally approved escalation and privacy policies. Before launch, assign content owners, replace sample facts, configure any live sources, and verify the navigation and handoff routes.
Standards & compliance context
- Treat the template as orientation and reference material, not as a replacement for community care plans, clinical procedures, or escalation protocols.
- Have authorized community leadership confirm privacy and disclosure rules before staff use the family-communication guidance.
- Keep resident-specific health or care details out of general hub pages and direct those questions through approved channels.
- Use accessible headings, descriptive navigation labels, and readable contrast; review the published pages against WCAG 2.1 AA accessibility expectations.
- Confirm that any calendar or roster content is sourced and maintained appropriately before staff rely on it as current information.
General regulatory context for orientation only — verify current requirements with counsel or the relevant agency before relying on this template for compliance.
What's inside this template
Community Home
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Welcome to your community hub
One place for caregivers and staff to find care team roles, dining, activities and family guidance. This is a fictional Northstar example. Times, roles and announcements shown here are samples until your community replaces them with its own.
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Where do you need to go?
Pick the page that matches your task. Care Team Roles, huddles and who to call. Dining Meal times and diet-order checks. Activities The calendar and activity leads. Families What you can share and where to send questions.
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Your shifts live in Shifts & Scheduling
This hub does not manage schedules. Use the Shifts & Scheduling app in MangoApps to see your upcoming shifts, request a swap or time off, and pick up an open shift. Your manager approves swaps and time-off requests there, so that is the one place to look for your confirmed schedule. Check the app at the start of each week for changes to your shifts. If a shift change affects resident care on the day, tell the charge nurse as well as your manager. If you cannot open the app, ask your community director to confirm your access.
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Community updates
Example: Flu vaccine clinic this Thursday Residents are seen from 10:00 a.m. in the main lounge. Caregivers escort residents who need help getting there. Example: Courtyard closed for repaving Use the east garden path for outdoor walks until the work is finished. Activities staff will post the reopening date.
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Using this hub
Who keeps this hub up to date? Each community's director owns the page content. Review it whenever contacts, menus, the activities calendar or family communication practices change. What if something here does not match what I was told on shift? Follow your community's current care and escalation procedures, then tell your community director so the page can be corrected. Is everything here safe to share with families? No. This hub is written for staff. Use the Families page to see what is approved to share.
Care Team
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Who is on the care team and how to reach them
For caregivers and staff in this community. This page shows who does what on a typical care team and who to reach during a shift. It does not replace your community's care plans or escalation procedures. If a resident's condition changes or you are unsure, tell the charge nurse right away , then document what you observed the way your community requires. Owner: the community director. Review: whenever a team member joins, leaves or changes role.
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Roles at a glance
Example roles; titles vary by community and state. Charge nurse First call for any change in a resident's condition. Reviews care-plan updates at each huddle Decides when to call a physician or family Resident care aide Provides daily hands-on support. Reports changes in appetite, mood or mobility to the charge nurse Records tasks before the end of the shift Community director Owns staffing, schedules and escalations beyond the shift. Approves shift swaps in Shifts & Scheduling Contact for concerns about workload or safety
- Your community's care team
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Huddles and handoffs
Example cadence; replace with your community's schedule. Meeting When Led by Bring Shift handoff 6:45 a.m., 2:45 p.m., 10:45 p.m. Outgoing charge nurse Notes on residents with changes since the last shift Daily care huddle 9:15 a.m., 10 minutes Charge nurse Today's appointments and any resident needing extra support Care plan review Monthly per resident Community nurse Observations from the past month
- Care and safety policies
Dining
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Dining information for staff
Menus and practices vary by community. Dining times and menus are set by each community's dining team. The times below are examples from a fictional Northstar community. Confirm the current times and the menu with your dining services lead before telling a resident or family. Owner: dining services lead. Review: when meal times, the menu cycle or the kitchen team change.
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Example service times
Service Time Location Breakfast 7:30 to 9:00 a.m. Main dining room Lunch 11:45 a.m. to 1:15 p.m. Afternoon snack 2:30 p.m. Snack cart on each wing Dinner 5:00 to 6:30 p.m.
- Upcoming dining events
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Before you serve a meal
A quick check for caregivers helping at meal service. Check the diet order Look at the resident's current diet order and allergy list on the dining board your community keeps. Match the plate Confirm the plate or tray label matches the resident before it reaches the table. Watch for changes Note coughing, refusing food or eating much less than usual. Report it Tell the charge nurse about any change before the end of the shift.
Activities
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Activities that residents look forward to
Find what is happening and how caregivers can help. The calendar below shows activities for your community once its calendar is connected. Caregivers help residents get to activities, join in when staffing allows and tell the activities team what residents enjoy. Owner: activities coordinator. Cadence: the calendar is updated every Friday for the following week.
- This week's activities
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How caregivers help
Example activity types and what support looks like. Movement and wellness Escort residents who use walkers or wheelchairs ten minutes before the start Bring water for chair exercise sessions Creative and social Set up tables and supplies with the activities lead Tell the activities team about a resident's favorite songs or hobbies Outings Confirm the resident's care needs with the charge nurse the day before Check the outing roster for assisted-transfer requirements
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Who to ask about activities
Plans the weekly calendar Activities Coordinator Resident Life Helps with setup and outings Resident Life Assistant
Families
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Talking with families
What staff can share, and where to send everything else. Families want to know their loved one is well cared for. Use the communication channels Northstar has approved for your community, and share only information that is authorized for the person you are speaking with. If you are unsure, say you will find out and ask the charge nurse or community director. Owner: community director. Review: when family communication practices or approved materials change.
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Share it or hand it off
You can share General, approved information. Dining times and the activities calendar Visiting hours as set by the community How a family can reach the community office Hand to the nurse or director Anything about a resident's condition or care. Questions about health, medication or care plans Incidents, falls or changes in behavior Complaints or concerns about staffing
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How a family question is answered
Follow these four steps every time. Your community director confirms the channel and response time for routine family updates. Listen and note the question Share only approved information Pass the rest to the right person Tell the family when to expect a reply
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Common situations
A family member asks how their parent is doing today. Share what is appropriate, such as that they joined lunch or an activity. For anything about health or care, say the charge nurse will follow up and tell the nurse right away. A family member is upset about something. Listen without arguing, thank them for raising it and tell the community director the same day. A family asks for a document or menu. Check with the community director which materials are approved for families before handing anything over.
How to use this template
- Assign the community director as the overall hub owner and confirm page-level owners for care-team, dining, activities, and family communication content.
- Replace Northstar sample times, roles, announcements, meeting schedules, and communication practices with details verified by the responsible community leads.
- Confirm that care escalation language matches current local procedures and that Shifts & Scheduling remains the authoritative destination for shift changes and requests.
- Configure the Activities and Dining calendar sections with the community’s supported calendar source, and supply or connect the care-team roster where available.
- Ask caregivers, dining staff, activities staff, and leadership to test the navigation and verify that each page answers its intended task without exposing resident-specific information.
- Publish the hub, explain its scope during staff orientation, and update each page when its owner, process, schedule, or source information changes.
Best practices
- Mark fictional sample details clearly until a responsible community lead confirms and replaces them.
- Keep the charge nurse handoff prominent wherever staff may encounter changes in a resident’s condition.
- Check diet orders and allergy information against the community’s current authorized source before serving a meal.
- Update the activities calendar every Friday for the following week only if that cadence matches local practice.
- Keep confirmed shift information in Shifts & Scheduling rather than copying schedules into this hub.
- Use the Families page to distinguish approved general information from resident-specific questions that require a nurse or director.
- Review the relevant page when a contact, role, meal time, calendar practice, or communication rule changes, and name an owner for corrections.
- Check that calendar and team sections have their required sources configured before presenting their content as current.
What this template typically catches
Issues teams running this template most often surface in practice:
Common use cases
Frequently asked questions
Who is this community hub for, and is it a family-facing site?
It is designed for caregivers and staff who need quick orientation to team roles, dining, activities, and family communication. The Families page guides staff on what may be shared and when to hand a question to a nurse or director. It is not presented as a public family portal, and staff should follow the community’s approved communication practices.
What should we replace before staff use the hub?
Replace the fictional Northstar examples with confirmed local information, especially meal times, contacts, meeting cadence, activities, and family communication practices. Verify role titles and escalation routes against current community procedures. The home page explicitly notes that its sample times, roles, and announcements are not operational facts.
Who owns the pages and how often should they be reviewed?
The sample assigns overall hub ownership to the community director, with specific owners for care-team, dining, and activities content. Review each page when its details change: team membership, schedules, menus, calendar practices, or approved family communication. The activities page gives a weekly update cadence for the following week; other pages use change-triggered review rather than an invented fixed schedule.
Does this template replace care plans or emergency procedures?
No. The Care Team page says directly that it does not replace care plans or escalation procedures. Staff should follow current community protocols, alert the charge nurse about a resident condition change, and document observations as required locally. Confirm all escalation instructions with the community’s authorized clinical leadership before rollout.
How does the template handle privacy and regulatory requirements?
The Families page uses a conservative handoff pattern: share approved general information and refer questions about health, medication, care plans, incidents, or behavior to the nurse or director. This supports privacy-conscious communication, but the template does not establish legal authorization or satisfy a specific regulation by itself. Have the appropriate compliance or clinical lead confirm local privacy, recordkeeping, and disclosure policies.
What are the common mistakes to avoid when customizing it?
Do not leave fictional Northstar details looking like confirmed community facts, especially the sample meal times and announcements. Do not publish stale contacts, calendars, or role descriptions, and do not treat the hub as the authoritative schedule or care record. Keep the handoff routes explicit and avoid adding resident-specific information to general staff pages.
Are the calendars and team sections already connected to live information?
The Activities and Dining pages contain calendar_events sections, but the site description does not specify a connected calendar source. Configure the required source in the page setup before relying on those sections for current events. The Care Team page includes a team_members section, but its actual roster must also be supplied or connected through the supported setup.
How should we roll this out to staff?
First confirm the owner, local procedures, role names, schedules, and approved family communication guidance. Then configure any calendar or team sources, check every navigation destination, and ask representatives from caregiving, dining, activities, and leadership to validate their pages. Tell staff that Shifts & Scheduling remains the place to check confirmed shifts and request changes; this hub does not manage schedules.
Why use this hub instead of sending orientation details in messages?
The five-page navigation gives staff a consistent place to find role guidance, meal-service checks, activity support, and family-question handoffs. Messages can still announce changes, but they are easy to miss and do not provide a clear authoritative home for recurring information. Assign page owners and update the relevant page when a lasting process or detail changes.
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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.