Store Team Hub

Store Home Your store team starting point For Northstar store employees looking for current updates, practical guidance, work apps, and the right contacts. This fictional gallery example brings common store destinations together. Check connected sources for current information and follow your location’s approved procedures. Go to a store resource Choose the page that matches what you need. Service Standards Review an illustrative service sequence and find approved policies. Merchandising See sample setup steps and where assigned work is managed. Store Safety Find the route to location-approved safety guidance. Store Contacts Search the connected directory for colleagues and support roles. Store news and updates Apps for store work Use each app as the working destination for its task. Availability and access depend on Northstar’s configuration. Frontline Execution Open Frontline Execution to view and complete current execution tasks assigned to your store or role. Check the task details there for the applicable campaign, location, and due date. Shifts & Scheduling Use Shifts & Scheduling to check your schedule and shift information. For a schedule question or change, follow the process shown in the app or your location’s established guidance. Service Standards Customer service: a sample reference Illustrative Northstar gallery content — not approved company policy. Use the sequence below as an example of clear, observable service behaviors. Replace it with Northstar-approved guidance before publishing for employees. If guidance differs by location, role, or customer situation, the authoritative source should state that scope. Where to verify: Use the connected Policy Hub section below for current, approved service policies. If the applicable policy is unavailable or its scope is unclear, ask the established store leader or support route rather than treating this sample as authoritative. Example service sequence A practical sample for greeting, assisting, and closing an interaction. Acknowledge the customer When you are available, make eye contact, greet the customer, and offer help in a way that lets them choose whether to continue. Clarify what they need Ask a focused question, listen to the answer, and confirm the product, service, or information they are seeking. Help or make a clear handoff Provide information you can verify. If another colleague or resource is needed, explain the next step and connect the customer to that route. Close the interaction Confirm whether the customer’s question was addressed, summarize any next step, and thank them. Approved service policies Merchandising Merchandising direction depends on the task Use current assignments and location-specific direction, not this fictional example, to guide store work. Campaigns, products, and store layouts can vary by location and date. Check the current assignment in Frontline Execution for the applicable task, instructions, and due date. Follow approved local guidance identified there. Fictional example only: a spring accessories display might be assigned for a front table during a campaign week. That example is not a Northstar campaign, placement instruction, or policy. Sample setup and check sequence Illustrative steps only; use the assigned task and approved local direction for actual work. Review the assignment Open Frontline Execution and confirm the task, location, due date, and any reference materials before starting. Prepare the area Check the assigned space and gather the listed materials. Keep walkways, exits, and required safety equipment unobstructed. Set up to the approved direction Arrange the display using the current task instructions for the campaign and location. Do not rely on the fictional spring display example as a layout standard. Verify and record completion Compare the finished area with the task’s stated checks, correct any visible mismatch, and record completion in Frontline Execution as directed. Where the work happens Frontline Execution Use Frontline Execution for current assigned store execution tasks. Confirm the task details and applicable location instructions in the app; this page does not replace the assignment. When direction is missing Pause before applying an uncertain or conflicting display instruction. Ask the established store leader or merchandising support route to confirm which current direction applies. Store Safety Follow your location’s approved safety procedures This page is a route to guidance, not a substitute for local procedures or training. Store conditions and approved procedures may vary by location and work activity. Follow the procedures and training that apply to your location and role. Do not use this fictional gallery example as an emergency instruction or as a replacement for required training. For authoritative safety material available to you, use the connected Policy Hub section below. If there is an immediate hazard or emergency, follow your location’s established emergency procedure and reporting route. Published safety guidance Use the established safety help route This reminder is not a configured reporting channel. Before publishing, configure the organization’s actual safety reporting route and verify location-specific procedures. No contact, form, or reporting channel is assumed here. For an immediate emergency, follow the emergency procedure established for your location. For a hazard, incident, or question, use the reporting or help route established by Northstar for your store and role. If the route or applicable procedure is unclear, ask the store leader or designated safety role identified through Northstar’s approved local guidance. Store Contacts Find a store colleague or support role Directory results depend on Northstar’s connected employee data and access configuration. Search the connected directory by name or job title to find store colleagues and relevant support roles. Before publishing, confirm that the directory includes the intended store and support contacts and that its data is current. For schedule and shift information, use Shifts & Scheduling rather than relying on this page for schedule details. Search the employee directory Schedule and shift questions Schedule information belongs in the scheduling app, not in a copied list on this page. Shifts & Scheduling Open Shifts & Scheduling to check your current schedule and shift information. Follow the app’s established process for schedule questions or requests; no separate contact or submission route is assumed here.