Shifts & Scheduling onboarding (first published schedule)
The plan we use to reach a first published schedule people actually work — the org structure shifts hang from, availability captured before the first build, compliance rules configured per jurisdiction, and a parallel run so nobody's shift depends on a system its first week.
Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.
Built for: Retail · Healthcare · Manufacturing · Hospitality · Field-service
Common use cases
Frequently asked questions
How fast can a first schedule be published?
Two to four weeks for a pilot location — but the constraint is rarely configuration. It is availability capture and labor-rule setup, both of which depend on the customer, and neither of which can be skipped: a schedule built without availability generates change requests within the hour, and one built without the right rules can be unlawful.
Should we switch off the old scheduling system at go-live?
No. Run both for at least one full cycle with agreed switch-off criteria. If a first schedule is wrong and there is no fallback, people miss shifts — and that costs more trust in a week than the implementation earns in a year.
What is the most commonly missed requirement?
Advance-notice rules. A growing number of jurisdictions require schedules to be published a set number of days ahead, with financial penalties for late changes, and customers often treat it as an HR matter rather than raising it during implementation. It has to be configured before the first publish.
Why does availability matter so much?
Because a schedule assigned against unknown availability is wrong the moment it is published, and every correction teaches the workforce that the new system cannot be relied on. Capturing availability before the first build is the difference between a launch that lands and one that generates a wave of change requests in its first hour.
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Rolled out to every employee at AutoZone (125,000), PetSmart (50,000+), A.S. Watson and Raley's (20,000) — and at larger retailers we are not permitted to name.